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Slide 93

Page history last edited by Paul Ward 15 years, 3 months ago

 

93. We're both inside companies and outside them. The boundaries that separate our conversations look like the Berlin Wall today, but they're really just an annoyance. We know they're coming down. We're going to work from both sides to take them down.

 

 

            Whenever the customers get the need to communicate with someone inside the company, they hook up into the internet and login to communicate and converse with the employees or staffs of the specific company. They are using the web or internet because it is a much easier and faster way than any other means of communication for the both of them. This is also the only way for employees and staffs to communicate to people outside the corporate walls while working or having a break. Through the web, people can communicate through blogs, forums, and other different kinds of ways. Majority of these things happen through forums where employees give assistance and support to different kinds of people with different kinds of difficulties that they are having with the products and services from the company. This communication is happening with a wall between the employees and customers. This corporate wall is somehow maintained by superiors who don’t want to leak out information to customers.

            Fortunately, there are some companies nowadays that are allowing the communication between their employees and customers. They are smart enough to figure it out that what they need to have is a strong bond or relationship with their customers and clients. They have broken down their corporate walls for customers to gain internal information from them and make things much better. These companies are transparent and open to share anything that the customers and clients want to know. They are open for ideas and suggestions that they can use to help them somehow to improve or develop their company.

 

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