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Slide 90

Page history last edited by Paul Ward 15 years, 4 months ago

 

90. Even at its worst, our newfound conversation is more interesting than most trade shows, more entertaining than any TV sitcom, and certainly more true-to-life than the corporate web sites we've been seeing.

 

 

            Whenever the customers wants to communicate with people from companies that produces products and services, they login to the internet or web and find a way to communicate with them. They can usually get through this from forums, blogs, micro-blogs, instant messaging, emails, and many more. The web hosts a lot of different ways for people to communicate with each other. That is why the customers and clients of companies are hooking in the web to have a way to communicate with them. They want to talk to them because they want to gain answers about their queries and questions that are bothering them. Pretty much, they also want to have these answers as soon as possible. They want answers quickly because customers and clients are normal people who need things. They also have other things to do rather than to sit around and wait for some replies and answers from them. They are busy too just like the people within the companies who produce products and services. That is why if they don’t get their answers quickly, they look for some other alternative or way. These alternatives might be new ways to get answers or even worse for the companies, other rival competitors to purchase products and services from. This would greatly impact the company because they are losing out profits and customers. What’s worse is that people are now spreading bad information about the company all over the place. This in time affects the reputation of the company itself. Bad feedbacks are equal to bad reputation. This will surely pull them to the deep depths of the Earth.

 

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