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Slide 54

Page history last edited by Paul Ward 15 years, 4 months ago

 

54. In most cases, neither conversation is going very well. Almost invariably, the cause of failure can be traced to obsolete notions of command and control.

 

 

Ever since back then when people started to absorb the idea of managing a company with a command and control method, they loved it ever since and has not changed it in any way. They are hooked to the idea of having full overall control to their companies and corporations. They are used to it and still think that it is still useful and effective until know. They do not want any changes to come in their companies or corporations. They do not want this change because it will take some time and effort before people in the company or corporation would accept and learn to cope up with the change. They do not want to have a change because it is too troublesome for them to have one. Each and every second is important for them because with the deadlines that trouble them everyday, they would need each second of their lives just to finish it.

The conversation that is happening between customers and companies is not always perfect. It is imperfect because the companies are sometimes still in the idea of having the command and control management. This kind of management is somehow preventing people from communicating and conversing. It is preventing them to talk to each other because there are strict policies and regulations that are implemented in the company or corporation. These strict regulations are constraining the employees to give out information and knowledge to other people outside the walls of the company. This prevention of giving and sharing of information will bring mayhem and paranoia to both of them.

 

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